GRUNDY CENTER Grundy County Memorial Hospital’s Outpatient Services are ranked among the best in the nation for Patient Experience, based on patient surveys compiled by national health care consulting firm Press Ganey. The Press Ganey 2017 Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. The award honors hospitals who consistently sustain performance in the top 5% of all health care organizations who utilize Press Ganey to measure patient experience.

The award for Outpatient Services was achieved based on the results from the hospital’s Lab, Radiology, Specialty Clinic, Surgery, and Therapy departments. This marks the ninth consecutive year that the hospital has achieved one or more awards to recognize its consistently high levels of excellence.

“It truly is an honor for our hospital to be recognized nine years in a row for providing excellent service to patients. The award represents our dedication to treating patients as if they are family,” remarks Jessica Eilers, BSN, Surgery and Patient Experience manager. “We pride ourselves on offering a personal touch in our small town environment.”

Eilers goes on to say that the award for Outpatient Services is special because it represents the efforts of several hospital departments. “From nurses, doctors, therapists, lab and radiology technicians, and registration and scheduling staff, to our environmental services team, our entire hospital played a role in earning our patient’s endorsement,” says Eilers. “The award demonstrates that our patients’ experience is a priority across departments.”

Grundy County Memorial Hospital is a 25-bed critical access hospital located in Grundy Center, serving Grundy County and portions of Butler, Hardin, and Tama counties. The hospital is affiliated with UnityPoint Health Allen Hospital. Press Ganey is a nationwide provider of patient experience measurement and strategic advisory solutions for health care organizations, currently serving more than 22,000 health care facilities. The hospital is wrapping up an eighteen-month construction project to expand space for its Outpatient Services, as well as renovate the original 1952 hospital building. The public is invited to tour the new patient care areas at a Sunday, November 19 Open House, 11:00 a.m. 1:00 p.m. at the hospital, 201 East J Avenue in Grundy Center.